Frequently Asked Questions (FAQ)

1. What is the delivery time for my order?
When you order from Fiora-boutique, delivery times may differ from what you are used to. Our products are shipped directly from suppliers, allowing us to reduce storage and shipping costs and offer more competitive prices.
The average delivery time is 3–12 business days (Monday to Friday, excluding holidays).

2. What should I do if I have not yet received my order?
Due to high demand, your order may arrive with a slight delay. We ask for your understanding.
If the estimated period has passed and you have not yet received anything, please send an email to info@fiora-boutique.com. We will check what happened to your package.

3. I want to exchange or return my order, how do I do that?
To make a return, please contact our customer service via info@fiora-boutique.com. Please include:

  • Full name

  • Order number (e.g., #0000, found in the confirmation email)

  • Reason for return

We will provide you with the return address and confirm the return. Afterward, you can send the product via the courier of your choice.

4. What are the return costs?
Returns are at the customer's expense. The cost depends on the chosen courier. Please check the courier's website for information on rates.

5. What are the conditions for returning the product(s)?
The return period is 30 days from the receipt of the product.
Returns are only possible if:

  • The 30-day period has not expired

  • The product is in its original packaging with all labels intact

  • The product has not been used

6. What payment methods can I use?
We accept payments via Visa, Mastercard, Maestro, and American Express.
All transactions are processed through secure and reliable systems, so they are 100% secure.

7. I have not received the order confirmation email, what should I do?
Send an email with your full name and email address to info@fiora-boutique.com. We will assist you promptly.

8. Can I cancel my order?
If you wish to cancel your order for any reason, please send an email immediately to info@fiora-boutique.com.
Please include:

  • Full name

  • Order number (e.g., #0000)

  • Reason for cancellation

Our team will assist you with the cancellation process.