Frequently Asked Questions (FAQ)
Frequently Asked Questions
Last updated: June 2026
What is the delivery time for my order?
The average delivery time is 5–10 business days (Monday to Friday, excluding public holidays). This includes 1–3 days of order processing and 4–7 days of shipping.
What should I do if I haven't received my order yet?
If the estimated period has passed and you haven't received anything, send an email to info@fiora-boutique.com. Our team will check what happened and respond within 12 hours.
How can I return or exchange my order?
Contact us at info@fiora-boutique.com within 15 days of receiving your order. Include: your full name, order number (e.g. #0000), and reason for return. We will provide complete return instructions.
What are the return shipping costs?
Return shipping costs are at the customer's expense. We recommend using a tracked shipping service.
What are the conditions for returning a product?
Returns are accepted within 15 days of receipt, only if: the product is in its original packaging with all labels intact and has not been used.
What payment methods can I use?
We accept: Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, and Google Pay. All transactions use an encrypted SSL secure connection.
I haven't received an order confirmation email — what should I do?
First check your spam folder. If you can't find it, email us with your full name and email address at info@fiora-boutique.com.
Can I cancel my order?
Yes, send an email immediately to info@fiora-boutique.com with your name, order number, and reason for cancellation.
Still have questions?
info@fiora-boutique.com
We respond as soon as possible, within 12 hours