Terms and Conditions
Article 1 – Definitions
In these conditions, the following definitions apply:
Right of withdrawal period: the period within which the consumer can exercise their right of withdrawal;
Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
Day: calendar day;
Continuing performance contract: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable medium: any instrument that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and unchanged reproduction of the stored information;
Right of withdrawal: the consumer's option to withdraw from the distance contract within the right of withdrawal period;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: a contract concluded within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, through the exclusive use of one or more distance communication techniques until the conclusion of the contract;
Distance communication technique: means that can be used to conclude a contract without the consumer and entrepreneur being simultaneously in the same place;
General Terms and Conditions: these General Terms and Conditions of the entrepreneur.
Article 2 – Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded and order placed between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated that the general terms and conditions can be inspected at the entrepreneur's premises and will be sent free of charge as soon as possible at the consumer's request.
If the distance contract is concluded electronically, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored on a durable medium.
If, in addition to these general terms and conditions, specific product or service conditions also apply, the consumer can always invoke the provision most favorable to them in the event of conflicting conditions.
If one or more provisions of these general terms and conditions are null and void or are annulled, the contract and the remaining conditions will remain valid, and the provision in question will be replaced by a provision that approximates the original purpose as closely as possible.
Situations not covered by these general terms and conditions must be assessed in the spirit of these conditions.
Any ambiguities in the interpretation or content of one or more provisions must be interpreted in the spirit of these general terms and conditions.
Article 3 – The offer
If an offer has a limited duration or is subject to conditions, this will be expressly stated.
The offer is non-binding. The entrepreneur has the right to change and adapt the offer.
The offer contains a complete and accurate description of the products and/or services offered. The images used faithfully represent the products and/or services offered. Obvious or manifest errors in the offer do not bind the entrepreneur.
All images, specifications, and data are indicative and cannot give rise to compensation or termination of the contract.
The colors shown in the images may differ from the actual colors of the products.
Every offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer, in particular:
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the price, excluding customs clearance costs and import VAT, which will be borne by the customer;
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any shipping costs;
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the manner in which the contract will be concluded;
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the possible right of withdrawal;
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the method of payment, delivery, and performance;
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the term for acceptance of the offer;
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any archiving of the contract;
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the possibility to check and correct the data provided;
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the languages available for concluding the contract;
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any applicable codes of conduct;
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the minimum duration of the contract in the case of a continuing performance contract;
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available sizes, colors, and materials (if applicable).
Article 4 – The contract
The contract is concluded at the moment the consumer accepts the offer and fulfills the conditions specified.
If the consumer accepts the offer electronically, the entrepreneur will immediately confirm receipt of acceptance.
The entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data.
Every contract is concluded under the suspensive condition of sufficient product availability.
Article 5 – Right of withdrawal
The consumer has the right to withdraw from the contract within 30 days without giving reasons.
During the withdrawal period, the consumer must handle the product and packaging with care.
To exercise the right of withdrawal, the consumer must notify this in writing within 30 days of receiving the product and return it within an additional 30 days.
If the consumer does not exercise the right within the specified terms, the purchase becomes final.
Article 6 – Costs in case of withdrawal
The costs of return are borne by the consumer.
The entrepreneur will refund the amount paid within 30 days of withdrawal, provided that the product has been received or proof of shipment is provided.
Article 7 – Exclusion of the right of withdrawal
The right of withdrawal may be excluded for products:
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made to the consumer's specifications;
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clearly personalized;
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that cannot be returned due to their nature;
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subject to rapid deterioration;
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whose price is subject to fluctuations in the financial market;
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newspapers and magazines;
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audio/video recordings or software with broken seals;
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hygiene products with broken seals.
It may also be excluded for services related to accommodation, transport, catering, leisure activities on specific dates, betting, and lotteries.
Article 8 – Prices
Prices will not be increased during the specified validity period, except for changes due to VAT variations.
Delivery takes place outside the EU. Import VAT and any customs clearance charges will be collected by the postal service or courier from the recipient.
Printing or typographical errors do not bind the entrepreneur.
Article 9 – Identity of the entrepreneur
Company name: Fiora-boutique
Address: Landbouwstraat 84, 2020 Belgium
Email: info@fiora-boutique.com
VAT number: BE1012495601
Article 10 – Conformity and Warranty
The entrepreneur guarantees that the products comply with the contract and applicable legal provisions.
Any defects must be reported in writing within 10 days of delivery.
The warranty does not apply in case of improper use, modifications, or repairs made by the consumer or third parties.
Article 11 – Delivery and Performance
Accepted orders will be executed within 30 days, unless otherwise agreed.
In case of delay or inability to deliver, the consumer will be informed and may terminate the contract without cost.
The risk of damage or loss remains with the entrepreneur until delivery.
Article 12 – Continuing Performance Contracts
The consumer may terminate an indefinite-term contract at any time with a maximum notice period of one month.
Fixed-term contracts cannot be tacitly renewed for a fixed period, except in cases provided for by law.
Article 13 – Payment
Unless otherwise agreed, payment must be made within 7 working days from the start of the withdrawal period.
In case of non-payment, the entrepreneur has the right to charge reasonable costs.
Article 14 – Complaints
Complaints must be submitted within 7 days of discovering the defect.
The entrepreneur will respond within 30 days of receiving the complaint.
Article 15 – Disputes
Dutch law exclusively applies to contracts, even if the consumer resides abroad.
Article 16 – CESOP
In accordance with the regulations introduced since 2024 concerning the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers may register data in the European CESOP system.